Privacy Policy

Alexandra Bay Pty Ltd ACN 133 174 099, as Trustee for Endless Creativity Trust, trading as Beads N Crystals is committed to supporting the Privacy Act which sets clear standards for the collection, access, storage and use of personal information which we obtain as part of our everyday business operations.

Our respect for our customers’ right to privacy of their personal information is paramount. We have policies and procedures to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely, and in accordance with the National Privacy Principles.

What personal information do we collect and store?

So that we can provide services to you, we may ask for personal details such as your name, address, telephone number or e-mail address. Privacy law requires us to collect personal information “about you only from you” if it is reasonable and practical to do so.

Endless Creativity Trust takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration.

Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information however, we may not be able to provide you with the goods and services that depend on the collection of that information.

How is personal information used?

The personal information that we ask for is generally used to provide goods or services to you. For example, for a product purchase we need your postal address, and for a competition we need your contact details so we can contact you if you win.

We may also use your personal information in other ways to provide you with superior service. This may include using your personal information to advise you of new products and services. You have the right to tell us that you do not want us to send information to you other than for the main purpose for which we have collected your personal details. This can be done in person, over the phone, in writing via email, or in writing addressed to Administration, Endless Creativity Trust, 318 Ipswich Rd Annerley, Qld 4103.

Disclosure of your personal information to service providers

There are extremely limited circumstances where we may disclose customer information to a third-party service provider. We will never sell your personal data or distribute anything to any third party for any reason other than circumstances required by law, or those listed below.

Postal or Courier Service: We may provide your personal information to the courier or Australia Post for the purpose of contacting you regarding the delivery and shipping status of your parcel.
Email Service Provider: We may load your contact details into our marketing service portal for emails related to specials and offers. The benefit of an external mail provider is that all marketing emails feature an easy unsubscribe link. Selecting “Do not email me again” will mean we are not able to email you any further information or communications. This is strictly enforced by the email provider. Emails specifically related to any future purchase would still be possible.
Telecommunications Provider: We may provide your contact number to our phone service provider as a result of sending an SMS reminder of an order, credit or gift voucher, for example.

You have the right to refuse the above. In doing so, it may become impossible for us to contact you to advise the status of your delivery, provide the tracking number of your order, or notify you if you have a store credit or a gift voucher about to expire.

Access to your personal information

We will provide only you with access to any of your personal information that we hold. Of course, before we provide you with access to your personal information we will require some proof of identity.

If you require access to your personal information, please contact is via email .
If you wish to update your information please email us.

More information about Privacy & Information Law is available from the Office of the Australian Information Commissioner .

Email Marketing and Communication Policy